1. DELIVERY

We deliver our products currently only in Hyderabad.

2. DELIVERY CHARGES

Delivery is FREE for Orders ABOVE 2000 Rupees and it will remain free for selected locations which will be displayed during checkout. Our Delivery charges will be nominal and will be intimated prior to the customer

3. ORDER BY EMAIL

 E-mail the list of your requirements to us at surgicareshoppie1@gmail.com Please ensure that you provide your full mailing address including the pin code. We'll call you back to confirm or will get back to you via mail or over call we service to the given address. Once we confirm the same, the order will be processed. If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription. Our partners will then fulfill the order at the earliest. 

4. Service days and time You can order 24*7 through our web site or App.

We service order 7 days a week . In case of any delay, our agent will inform you on a priority basis. You can contact us on : +91 9515164637 (between 10am and 7pm). 

5. What if I am not at home when the products are delivered?

In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount. 

6. IF MY ORDER DOES NOT GET SERVICED?

We strive hard to service all our orders. We will schedule the orders at your convenient time. However, in case we cannot, we will refund the cost of the item as store credits to your WALLET Account. 

7. PAYMENT OPTIONS AVAILABLE

We currently take payments in CARD, Net banking or BANK Transfer UPI Transferr. Cash on delivery is not available for a while.

8. HOW CAN I EDIT OR CANCEL MY ORDER?

This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at surgicareshoppie1@gmail.com with your order number or call us at +91 9515164637 for cancellation, before the mail with 'order shipped information' reaches you. 

9.  CUSTOMER CARE

Write to us at surgicareshoppie1@gmail.com with your queries .

You can also call us at +91 9515164637/ +91 9391322122  (09 am to 06 pm 6 days a week (Except Sunday)) 

10. BUSINESS DEVELOPMENT OPPORTUNITIES AND PARTNERSHIPS

Please contact us at surgicareshoppie1@gmail.com Ensure that your subject line is 'Business Development' for faster reverts. 

11. QUALITY AND AUTHENTICITY 

We deal with certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic products that are well. 

12. HOW IS MY ORDER PROCESSED?

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized. 

13. HOW WILL I KNOW THE AVAILABILITY OF MY REQUIREMENT?

Please note that price & stock change in real time. We are working with our partners to expose real time price & stock information. 

14. CAN I TRACK MY ORDER?

Yes sure. We update you at every stage with an sms/email. 

15. WHY DOES THE PRICES CHANGE?

Prices vary by geographical location, batch number and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines