privacy-policy

Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you have requested, when we have your permission, or under the following circumstances: It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. We transfer information about you if Surgicareshoppie is acquired by or merged with another company. In this event, Surgicareshoppie will notify you before information about you is transferred and becomes subject to a different privacy policy.

INFORMATION GATHERING AND USAGE

Personal info

When you register for Surgicareshoppie, we ask for information such as your Name, Email address, Phone number, Billing address, and/or credit card information.

Surgicareshoppie uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Or for the following specific purposes mentioned below:

Name: Name to establish the identity of users and maintain their accounts.

Email: Email ID to send you transaction and order-related notifications to help you with resetting passwords and/or login purposes.

Address: Address to facilitate home delivery of goods and for billing purposes.

Phone number: Phone number for login purposes and to show them on the profile or to contact you.

Photos and Videos

We collect Prescription images in some cases as mandated by the law. We do not collect video files.

Files and Documents

PDFs: We allow uploading of prescriptions in PDF format. We do not collect any other files.

DATA STORAGE
Surgicareshoppie uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Surgicareshoppie. Although Surgicareshoppie owns the code, databases, and all rights to the Surgicareshoppie application, you retain all rights to your data. Surgicareshoppie may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

Photos and Videos
Phone: We collect Prescription images in some cases as mandated by the law. We do not collect video files.

Files and docs
PDFs: We allow uploading of prescriptions in PDF format. We do not collect any other files.

Shipping policy

What are the delivery charges?

We charge a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as a Rs 100 charge for delivery per item may be applied if the order value is less than Rs 1000. While, orders of Rs 2000 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Generally we ship the items within the same day of ordering product . Business days exclude public holidays and Sundays.

When will Your Order be delivery?

When we recieved your order, it will be deliver on the same day or on the next day at our working locations..
For other locations or in case of bulk order it will take 3 to 4 days for delivery.

Estimated delivery time depends on the following factors:

The offering the product
Product's availability with us.
The destination to which you want the order shipped to and location of the costumer.

Are there any hidden costs (sales tax, octroi etc) on items ?

There are NO hidden charges when you make a purchase. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Why does the estimated delivery time vary ?

Delivery times are influenced by product availability, geographic location of the buyer, your shipping destination and the courier partner's time-to-deliver in your location.

Seller does not/cannot ship to my area. Why?

to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.